We offer free shipping on all orders. We ship within 1- 2 business days (Monday – Friday excluding Holidays) after the order is placed. We do our very best to ship orders as quickly as possible. All orders are shipped via USPS.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Tropics Hemp Extracts and must be resolved by contacting USPS.
Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We currently only ship to states where our products are allowed by law. It is the responsibility of the buyer to abide by state and local laws.
Return/ Refund policy:
In the event that you receive your order and there is product damage, or incorrect product shipped etc., please take a picture of the products immediately and email them along with a brief description of the problem and we will assist you in resolving any problems.
We only accept returns on items that are unopened and undamaged with proof of purchase and order number within 14 days of purchase. Please contact us by email within 14 days of purchase explaining that you need to return the item and we will provide you with the address to ship the item or items back to us at your expense. Items should be returned to us in original packaging unopened and undamaged. Once your return is received we will inform you that the refund has been initiated.